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    Root Catalog > Default Category > Solutions & Support > Support > Sensordrone Troubleshooting

    Having problems with your Sensordrone? Here’s how to fix them.

    I’m being asked for a code to connect to my Sensordrone.

    If your Android is asking you for a password or code to connect to your Sensordrone, input 4 zeroes: 0000.  This will allow your Bluetooth pairing to succeed.

    How Do I Turn On My Sensordrone?

    A Sensordrone can only be "turned on" by an app.  You can use our apps for Android or iOS, a third party app, or one of your own if you use our open source base code.  Connecting via bluetooth, THEN through an app is the only way to turn on the Sensordrone.

    I’m successfully paired to a Sensordrone, but my device can’t “see it” in an app, or connect.  In fact, nothing happens.

    While a fairly uncommon problem, this can happen.  Here’s the steps to take to correct it:

    Sensordrone Diagram

    1.)  Plug your Sensordrone into a charger.  The LED’s should fire up-- orange while charging, green if at full charge.  (In rare instances the LEDs won’t turn on while charging.  We’ve seen this when plugging into USB hubs mainly.)

    2.) Ensure your Bluetooth is active on your device.  The app SHOULD ask you to do this, but just in case.

    3.)  After your Sensordrone has a charge, unplug it, and reset the Sensordrone using the reset button on your Sensordrone.  It’s located near the 5 pin expansion port on the “bottom” of the Sensordrone (the face directly opposite the key chain loop).  You’ll need to press it with a pin, pencil or something else that can press the button.

    4.)  Try to connect through the app again.

    5.) If you still can’t get a connection, turn your Bluetooth on and off on your device, and try again.

    6.)  If you still can’t get a connection, power cycle/reboot your tablet or phone, and try again.

    7.) If that doesn’t do it, you may need to email us at sales @ sensorcon.com and ask for help.  There could be a conflict that’s difficult for us to write a help document for.

    My iPhone or iPad keeps disconnecting from the Sensordrone.

    With certain apps, it’s possible that minimizing the app to the background, intentionally or otherwise, can break the Bluetooth connection.  You may need to willfully reconnect in those circumstances.

    My iPhone or iPad doesn't see the Sensordrone.

    In recent versions of iOS, the Sensordrone, even if properly charged, doesn't show up in the iOS Settings -> Bluetooth -> Devices dialog.  However, if you enter an app, the Sensordrone Control app for iOS as an example, and from the app context menu select Connections -> Start Scan, your Sensordrone WILL show up in that list.  You can then successfully connect and use your Sensordrone.

    Sensordrone Connection Trouble on Samsung Galaxy Tabs and Phones

    Especially in newer Galaxy 10+ tablets, some consumers are having difficulty connecting IN an app after they have successfully paired with the device.  Samsung 

    Connect Samsung Galaxy to Sensordrone

    uses a button to pop up our contextual connect menu.  Depending upon you Galaxy model, this will either look like a half box with one line in it, or two half boxes with lines in them.  These are located on the tablet, and NOT in the app.

    So once you've successfully paired, go into one of our apps, and hit that that button with the app running.  This will bring up a menu that will allow you to connect to the Sensordrone after pairing.

    Still having issues connecting?  Here's a great blog post at Android Central on finding the button we're talking about: Android Central.